Breast Milk Jar - FAQ
Follow the pairing instructions below or scroll down for additional frequently asked questions.
IMPORTANT: Defrost breast milk before warming breast milk under hot water or in a bottle warmer. Warming frozen breast milk can crack or shatter the glass jar.
Pairing a new or existing jar
1. Open Cubtale App
Instructions Coming Soon
2. Create Profile (if not already complete)
Instructions Coming Soon
3. Add Jar
Instructions Coming Soon
4. Scan Jar
Instructions Coming Soon
The BisbeeBaby breast milk jars can be cleaned by hand or in a dishwasher. This includes the glass, silicone lid, plastic cover and NFC tag.
Keep out of reach of children.
DO NOT microwave the NFC tag. Doing so can damage both your microwave and the NFC tag.
DO NOT warm frozen breast milk with hot water or with a bottle warmer or your breast milk jar may crack or shatter. Always defrost your breast milk first.
Yes. NFC (Near Field Communication) is extremely safe. It uses very low-power, short-range signals far lower than everyday technologies like Wi-Fi, Bluetooth, or cell phones. The NFC tag in our lid is passive, meaning it has no battery, emits no continuous signal, and only activates for a split second when your phone is hovering directly on it. It never touches the milk and is fully sealed within the lid, making it safe for daily use around babies and food.
Instructions Coming Soon
Yes, you can warm breast milk in a bottle warmer as long as your breast milk has defrosted first. If you warm frozen breast milk in a bottle warmer, the breast milk jar may crack or shatter.
You can freeze your breast milk in the BisbeeBaby breast milk jar as long as you never freeze more than 6oz.
If you freeze more than 6oz of breast milk (or any liquid), the jar can crack or shatter.
Any food or liquid can be stored in our breast milk jars.
No, the NFC tag does not have a battery. The NFC is powered by your phone when your phone comes into contact with the NFC.
Contact support@bisbeebaby.com to get a replacement tag or jar. Please make sure to include your name and address in the email.
The cost of a replacement NFC tag is $5 (which includes shipping).
The cost of a replacement jar is $10 (which includes shipping).
Orders placed before noon EST will get shipped the same business day except on weekends and holidays. Orders placed on weekends or holidays will get shipped the next business day. Most orders will be shipped using USPS. A tracking # will be emailed to you once the shipping label has been created. We do not currently ship outside the U.S.
You have 90 days from the original purchase date to return your purchased item(s) for a full refund minus a $10 handling fee. Items must be returned in a like-new condition in the original shipping box. Items that are used, damaged, dented or scratched may be denied a return. Please return items with all accessories and packaging. This return policy only applies to products sold through BisbeeBaby.com. Refunds can only be sent to the original payment method. If you no longer have access to that payment method, you will need to contact the bank or agency of the original payment method to claim the funds after the refund is sent. Please email the order # to support@bisbeebaby.com to start the returns process.
If we are unable to solve any product defects over the phone, on our website chat or through email, we will fix or replace products that are not functioning properly for up to 12 months after the original purchase date. The warranty applies to defects in materials and workmanship for products sold through bisbeebaby.com. The warranty does not cover normal wear and tear, accidents or abuse. Please email your order # and a description of the problem to support@bisbeebaby.com.
The breast milk jar uses food grade glass and silicone and a BPA free food contact lid.
Contact us
Submit a question below or contact us at support@bisbeebaby.com.